In April, EAZA Academy will offer ZIMS for Medical Training, a course introducing concepts and best practices for using ZIMS for Medical. The course will cover both data entry and data retrieval. Attendees will learn how to navigate in the Medical module, input data into the eight modules such as Pharmacy, Sample Storage, and Global Medical Resources, and extract and analyze data using ZIMS reports and tools.
Our goal is to resolve 85 percent of these questions with the first response - and we once again vastly exceeded this goal by resolving 96 percent of over 620 questions with our first response.
New research, shared late last month in the Future of Aquariums/Europe webinar presented by Impacts Experience and Species360, shows that visitors increasingly expect aquariums to be conservation institutions. What does this mean for post-pandemic recovery? And how have closures helped aquariums to increase their presence "outside the walls" of their facilities?
We are fortunate to share that Hannah Jenkins has joined Species360 as a Member Training Specialist, expanding our staff based in Europe. Hannah comes to Species360 from the Zoological Society of London where she was Zoological Registrar for ZSL London and ZSL Whipsnade Zoos.
We are celebrating the 10-year anniversary of Species360 Member Support Representative Michele Moses as a caring and ZIMS-rock-star resource for our members - especially focusing on those in Europe and Latin America. Michele has handled over 12,000 issues on behalf of members, provided more than 17,000 translations for ZIMS, and talked with hundreds of institutional and association members – what a decade!!!
The Species360 Member Support and Training team provides assistance every day throughout the year, covering holidays to meet the needs of our members in over 100 countries. In August and September, the team exceeded its performance metrics - again resolving over 90 percent of questions and issues in the first response (goal 85 percent) and with nearly perfect (4.8 out of 5) satisfaction ratings. Congrats team!
We are celebrating the 10-year anniversary of Species360 Member Advocate Kim Larson as a key member of our team.
Dalia A. Conde, Species360 Conservation Science Alliance Director, speaks with Frans Carlson about the importance of educating a next generation of scientists.
We are delighted to announce that Frands Carlsen has joined our Species360 Member Support and Training team as a Member Advocate. In this role, Frands will work directly with member institutions, helping them to achieve their animal care and collection management goals with ZIMS for Husbandry, ZIMS for Medical, and ZIMS for Studbooks.
The Species360 training support team once again exceeded metrics for helping members. Here's a look at the results!